PRIVATE POLICY

Effective Date: JANUARY 2023

Golden Kids Behavioral Therapy (“Golden Kids BT”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, communicate with us by phone or text message, or receive services from our team.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information:

  • Name and contact details

  • Child’s name, age, and therapy needs

  • Insurance and billing information

  • Any information voluntarily provided through forms, emails, phone calls, or messages

b. Communication Data:

  • Phone call logs and voicemails

  • Text message content and metadata

  • Appointment requests or confirmations

  • Contact history

c. Technical Information:

  • IP address and browser type

  • Device information and web activity

  • Cookies and site usage data (if accepted)

2. How We Use Your Information

Your information is used to:

  • Schedule and manage therapy services

  • Communicate with clients and caregivers

  • Send reminders and updates via phone or text

  • Process insurance claims and payments

  • Maintain accurate clinical and administrative records

  • Improve website functionality and user experience

  • Comply with legal, regulatory, or licensing requirements

3. Phone & Text Message Communication

We may communicate with you by phone and text message (SMS) as part of our service.

a. Text Messaging Consent and Use:

By providing your mobile number, you consent to receive SMS/text messages from Golden Kids Behavioral Therapy for purposes including:

  • Appointment reminders
  • Scheduling updates
  • Intake and billing follow-ups
  • General service communication

b. Your Privacy and Message Security:

  • Your mobile number and personal information will never be shared or sold to third parties for marketing purposes.
  • All message content is sent through secure systems and is only used for service-related communication.
  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 
c. Message Frequency and Rates:

  • Message frequency may vary depending on your interaction with our services.
  • You may receive recurring messages such as weekly reminders or updates.
  • Message and data rates may apply depending on your mobile carrier plan.

d. Opt-Out and Help:

  • You may opt out of future text messages at any time by replying “STOP”.
  • For more information or support, you can reply “HELP” to any message.

4. Sharing and Disclosure

Golden Kids BT does not sell your personal information. We may share your data only when necessary with:

  • Licensed therapists and administrative staff involved in your care

  • Health insurance providers and billing services

  • HIPAA-compliant third-party vendors and software systems

  • Regulatory agencies, when required by law or contract

5. Data Security

We use technical, administrative, and physical safeguards to protect your personal data, including encrypted communications, access control, and regular security reviews.

6. Your Rights

You have the right to:

  • Access or correct your personal data

  • Request deletion of data, where legally allowable

  • Withdraw consent for non-essential communications

  • File a privacy complaint or inquiry

To exercise your rights, please contact us at info@goldenkidsbt.com or (651) 383-1048.

7. Cookies & Analytics

Our website may use cookies for functionality and analytics. You can choose to accept or disable cookies through your browser settings.

8. Children’s Privacy

We do not knowingly collect personal information directly from children under 13. All data must be submitted by a parent or legal guardian.

9. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date.

10. Contact Us

For questions about this policy or your personal information, contact us at:

📧 info@goldenkidsbt.com, (651) 383 1048

🏢 Golden Kids Behavioral Therapy, 2812 Fairview Ave N, Roseville, MN 55113

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